To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

What is our water hardness?

Water Hardness in Genesee is:

3.0 GPG. 

Soft water is 0-3.5 GPG 


How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

There could have been some flushing at a fire hydrant as routine maintenance or training, stirring up deposits in the pipes, or a repair could have been completed recently allowing air to enter the line, causing the milky look.  In either case try running the water for about 5 minutes to wash it out of your household pipes.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Does GWSD have PFAS in our drinking water?

PFAS or perfluoroalkyl and polyfluoroalkyl substances are man-made chemical compounds that have been used since the 1940s to make things such as water-repellant clothing, non-stick pans, food packaging, and even dental floss. On April 10th, 2024, The EPA announced the final National Drinking Water Regulation for six PFAS compounds. Genesee W&SD has tested for PFAS since 2020 and after reviewing the new regulation, GW&SD is happy to announce to our customers that our test results are well below the limits of the EPA’s rule.


PFAS Fact Sheet



PFAS Results

J99811-1 UDS Level 2 Report Final Report.pdf

J99811-2 UDS Level 2 Report Final Report.pdf


Additional Testing

UCMR5/SDWARS Testing - SDWARS 1st Qtr 2024.pdf

Results in SDWARS will ultimately be released to the public (approximately quarterly) via EPA's UCMR Occurrence Data webpage and National Contaminant Occurrence Database (NCOD).

Instructions for Accessing UCMR Results (epa.gov)

Does Genesee Water add fluoride to our water?

No, GW&SD does not add fluoride to our water.