Online Billing Help

More Convenient Payment Options Now Available! 

Genesee Water & Sanitation District has launched a new online billing and payment solution through Invoice Cloud, offering more ways to view and pay your water bill, plus the addition of 24/7 phone payments and pay by text.

Residents can receive and view bills electronically, make a payment with credit/debit card or e-check, and choose to go paperless. A quick, one-time payment can be made without registering or you can create an account to enjoy more features like setting up automatic payments, saving payment information for later use and viewing history.

  • Easy-to-use online portal to access your account and make payments anytime, anywhere (accessed at geneseewater.com)
  • Registration is not required but makes life easier
  • Go Paperless – get your bills via email
  • Save time with automatic payment options:
    • AutoPay – automatically pay the invoice amount on the due date
      • If you are currently enrolled in autopay, your enrollment will automatically transfer!
    • Recurring Scheduled Payments – set up a schedule to pay a fixed amount or the invoice balance on a specific day of the month
  • Receive email reminders when your bill is ready, when a scheduled payment is pending, and a confirmation after making a payment
  • Pay by Phone – check your account balance or make a payment 24/7 by calling 844-904-0524
  • Pay by Text – get text notifications about your bill and have the option to pay through text message with your default payment method (sign up when making an online payment or within your account)

A few items to note: to get into your account you need your account number and home address numbers ONLY.  Do not include the decimal in your account number but include ALL 7 digits. 

See the links below for FAQs and How To's.